Q: What is your Privacy Policy for my personal information?
A: Drake House Gifts is committed to protecting your privacy. If you have any concerns about providing personal information, please see our Privacy Statement.

Q: Must I provide my credit card information through your site to complete my purchase?
A: No, you do not need to provide your credit card information on this site to complete your purchase. We also accept, checks and money orders. You can contact us regarding this option. You can also place your order over the telephone by calling us at 609-698-6301. Please have ready the item numbers, descriptions and your payment method. You may also contact us at mail@drakehousegifts.com.

Q: Do you offer gift wrapping or engraving?
A: Gift wrapping is available as an option during checkout. Engraving is available as three letter monograms, detailed graphics and logos and text in a wide variety of styles. Examples are provided on our Engraving & Gift Wrapping page. Please contact us via telephone or e-mail for further details.

Q: Do you carry this item?
A: We offer an on-line Catalog Search which can be done by product type, price range, etc. If you still can't find what you are looking for, please call us at 609-698-6301, or send an e-mail to mail@drakehousegifts.com.

Q: Is this item in stock?
A: We maintain our own inventory for all of our product lines and are continuously updating our store to reflect discontinued or out of stock items. You are also welcome to call us in advance of placing your order to confirm availability. In the unlikely event that an item listed is no longer available and we are unable to find a replacement item acceptable to you, we will provide a full refund.

Q: How can I view the status of my order?
A: Click on Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long does shipping take?
A: Most orders are shipped within 3 to 5 business days and received within 7 to 10 business days. You will be provided with an e-mail confirming your order and its shipping date. Please contact us if next day delivery is needed so we can ensure the proper handling of your request.

Q: Do you offer international shipping?
A: Yes. International shipping (outside of the United States) is available consistent with common and customary practices for international shipments originating from the United States. Free shipping via UPS Ground is not available for international shipping.

International shipments will generally incur two charges - one for the UPS shipping charges and one for the taxes, customs or other costs incurred during transit. We will contact you with an estimate of the UPS charges; however, taxes and customs costs are not estimated prior to shipment. Therefore, a credit card number and security code will be required for these costs prior to your order being shipped.

Q: How do you handle backorders?
A: A "backorder" is an item which is temporarily out of stock when ordered, but which will be available in the near future. We will notify you via e-mail of backorders. If you wish to cancel or change your order at that time, please indicate so in your response.

Q: What is your Return Policy?
A: We accept returns of non-defective merchandise for store credit or replacement only. Please contact us within 15 days of your purchase for instructions on how to return non-defective merchandise.

We accept returns of defective merchandise for replacement only. Please contact us within 7 days of receipt of your product for instruction on how to return defective merchandise. The defective merchanse will be replaced with the same product, if available, or a substitution may be offered with similar products of equivalent value.

All returns must be in the original packaging with proof of purchase from our store. Return shipping is paid by the customer. Please insure your shipment and save the receipt as we cannot be responsible for merchandise lost or damaged during return. Returns made without prior notification to us may be returned at the customer's expense. We will not accept returns of defective merchandise if the defects are caused by negligence, misuse, accident, any alteratoin or repair made after the point of sale or use of the merchandise outside of environmental or tehcnical specifications.

Q: Why do you charge taxes?
A: Drake House Gifts, LLC is a corporation based in New Jersey. The taxes charged are those required of us by The State of New Jersey.